29 years ago, 19-year-old Ramona Hood was a single mother searching for a consistent day job to support herself and her six-week-old daughter, while simultaneously taking night classes. Aiming to transition from working in retail, Hood landed a steady 8 a.m. to 5 p.m. shift as a receptionist for Roberts Express, which became FedEx Custom Critical. From her start as a receptionist, Hood quickly moved up the corporate ladder to the safety department after 12 months, holding various executive leadership positions at FedEx Custom Critical and FedEx Supply Chain.
Her career path evolved through many areas of the company, including operations, safety, sourcing, sales, and marketing. Hood stated, "It was then that I started to realize the organization was much bigger. I began to really speak about my interest in leadership." Over time, she began offering innovative and strategic ideas that distinguished her from her peers. Hood not only brought unique approaches to the business, but she did so in a way that brought out the best in others. These leadership characteristics and values are ingrained through her past and current leadership roles at FedEx Custom Critical and FedEx Supply Chain. Throughout her career, Hood has been recognized for her outstanding excellence in leadership, responsibility, and passion-driven results in the industry. Hood was recognized by the Greater Akron Chamber with the 30 for the Future award (2010) and acknowledged by Sales & Marketing Executives International with a Distinguished Sales & Marketing Award (2013). Hood earned a Bachelor of Arts in Business Management from Walsh University and an Executive MBA from Case Western Reserve University Weatherhead School of Management.