The Juvenile Division Manager performs the following duties personally or through subordinate assistant managers and/or supervisors while directing the daily operations and staff of the Juvenile Division, which includes receiving, processing, maintaining, and storing the complete record of all documents filed in the Juvenile court cases for the Franklin County Common Pleas Court.
*Strong management skills and experience in the legal field needed to succeed in this role.
- Monitors and provides assistance and informational services to customers (e.g., courts, businesses, general public, governmental agencies, attorneys), in-person or by telephone, regarding the issuance of legal documents, notary requirements, verification of documents submitted by customer, processing transactions, determining authenticity of documentation and issuance; answers questions regarding legal procedures, forms, and routine, daily procedural matters; directs callers to appropriate section/division; meets with court personnel and other divisions or agencies.
- Acts as division leader and functional subject matter expert for all Juvenile division matters for the office.
- Designs and implements work procedures, reports unit status and progress to upper management and coordinates work with agencies served to ensure customer satisfaction.
- Responsible for balancing the division’s employee schedules with operational need, including leave requests and the approval of bi-weekly payroll, including the submission of any required payroll or benefit documentation to the Office of HR & Training.
- Counsels and disciplines staff in consultation with the Office of HR & Training.
- Uses diplomacy and confidentiality in matters involving but not limited to employees, investigations, potential discipline and/or policy, staff, or operational changes.
