Interested Candidates, please apply with resume and cover letter here: https://tlcenter.bamboohr.com/careers/73
Position: Helpdesk Coordinator
Location: This position can be remote or work out of TLC’s offices in Oakland or Brooklyn
Reports to: Legal Director or Legal Director’s designee
Status: Full-time, Exempt
Deadline: Applications are accepted on a rolling basis; we would prefer to make an offer by March 1 for a flexible start date around May 1
Salary range: The salary for this role will range from $72,000 - $78,500 depending on location, experience, and final job duties. As a matter of equity, Transgender Law Center’s salaries are determined in part by local cost-of-living calculations. The posted salary range assumes that the candidate will be located in New York City or the San Francisco Bay Area. Candidates who intend to work remotely from less expensive locations should expect a commensurate reduction in salary range.
POSITION SUMMARY
Transgender Law Center (TLC) is the largest national trans-led organization advocating self-determination for all people. Grounded in legal expertise and committed to racial justice, TLC employs a variety of community-driven strategies to keep transgender and gender nonconforming (TGNC) people alive, thriving, and fighting for liberation.
This position is within TLC’s Legal Services Project (LSP), which works to break down barriers to legal access for trans and gender-nonconforming people by:
- operating a Legal Information Helpdesk;
- operating a Prison Mail Response Program;
- developing know-your-rights resources; and
- providing technical assistance and training to attorneys, government officials, and service providers.
The Helpdesk Coordinator will work closely with other LSP staff, including a Staff Attorney, a Legal Coordinator, and an Administrative Assistant. (TLC’s Legal Team is made up of the LSP and TLC’s Litigation Team. While all members of the Legal Team provide each other support, the LSP and Litigation Team operate separately under the supervision of the Legal Director.)
The Helpdesk Coordinator will assume primary responsibility for the Legal Information Helpdesk, including reviewing and responding to incoming Helpdesk inquiries, recruiting and training Helpdesk volunteers, maintaining an internal database of legal information and resources, and identifying and implementing improvements to Helpdesk operations.
The Helpdesk Coordinator will also support other work within the Legal Services Project; the nature of that work will depend on the experience and interests of the individual who is hired. It will include one or more of the following: engaging in limited-scope direct advocacy for TGNC people; collaborating with grassroots TGNC groups to develop community-led legal education strategies; recruiting, training, and supervising interns; generating data to help complete grant reports; developing and updating know-your-rights resources; providing technical assistance to attorneys; or working with TLC’s database manager to implement technical improvements to LSP’s processes.
RESPONSIBILITIES
Core Responsibilities:
- Coordinate and oversee TLC’s Legal Information Helpdesk, which provides basic legal information and resources to about 1000 TGNC people across the country each year.
- Ensure the approximately 20 Helpdesk inquiries submitted each week receive a timely, informative, and accurate response by either responding directly or coordinating with relevant staff and/or volunteers.
- Ensure the approximately 6 people who contact the Helpdesk via the phone each week receive a call back to collect enough information to create a case, either by responding directly or coordinating with relevant staff and/or volunteers.
- Maintain and continually update internal legal information database tracking most relevant laws and policies for all 50 states across a wide variety of issue areas, including identity document updates; employment, housing, education, and public accommodation nondiscrimination protections; healthcare access; police misconduct; issues with prisons and jails; criminal defense; family law; immigration; and other issues.
- Recruit, onboard, and supervise volunteers to support with the Helpdesk.
- Seek out innovative ways to improve the delivery of legal information and assistance to TGNC community members.
Possible Additional Responsibilities (Depending on Candidate’s Interest and Experience):
- Provide training and ongoing technical assistance to attorneys and/or service providers.
- Engage in limited-scope direct advocacy for TGNC people.
- Collaborate with grassroots TGNC groups to develop community-led legal education strategies.
- Recruit, train, and supervise interns.
- Generate data to help complete grant reports.
- Create and share know-your-rights resources and/or webinars.
- Work with TLC’s database manager to implement technical improvements to LSP’s processes.
- Provide support for TLC’s prison mail response program, as needed.
REQUIRED QUALIFICATIONS
- A minimum of two years’ experience that prepares the applicant to perform the above responsibilities.
- Familiarity with legal issues impacting transgender communities.
- Ability to explain legal and other complex issues in clear, persuasive terms for non-lawyer audiences.
- Deep understanding of intersecting oppressions including anti-Blackness, white supremacy, transphobia, ableism, misogyny, colonialism, and capitalism.
- Skill at working collaboratively both within an organization and with other groups.
- Experience working with people from a variety of different racial, ethnic, socioeconomic, educational, religious, sexual, gender, and generational backgrounds.
- A demonstrated commitment to a broad range of social, racial, and economic justice issues and an understanding of the multiple communities TLC represents.
- Strong writing, editing, and research skills.
- High levels of initiative, creativity, and good judgment.
- Experience working with databases
- Enthusiasm for the work of the organization and its potential.
PREFERRED QUALIFICATIONS
- Experience providing direct legal services in one or more of the following areas: name/gender changes, healthcare access, criminal defense, police misconduct, or other legal services for low-income clients.
- Experience working in transgender communities and/or communities of color.
- Project management experience / experience with program development.
- Proficiency in an additional language other than English.
- Experience supervising staff or interns.
- Experience with Salesforce or similar customer relationship management (CRM) platform.
SALARY AND BENEFITS
- Medical/dental/vision insurance (TLC pays 100% of premiums for employees, and 75% for dependents)
- Employer-funded Health Reimbursement Account (currently $2,000 per year)
- Optional employee-funded Flexible Spending Account
- Employee Assistance Fund that can grant financial assistance for certain qualifying disasters and personal hardships
- Short-term and long-term disability insurance
- 3 weeks of sick leave
- 19 days' vacation (24 after 3 years’ employment)
- 12 holidays
- Flexible Friday schedule with organization-wide ‘no internal meetings’ practice
- Organizational ‘slowdown’ in winter and summer
- Historically, 2 weeks paid time off in the summer and 2 weeks paid time off at the end of the year (separate from employee vacation time)
- 2-month paid sabbatical program available after 5 years’ employment
- Retirement plan with partial organizational matching
- Indemnity insurance for critical illness, hospital confinement, and accidents
- Professional development & coaching
- Office setup, phone and internet reimbursement (if working from home)
- Additional mental health, budgeting, travel, and pet benefits
EQUAL EMPLOYMENT OPPORTUNITY
Transgender Law Center is proud to be an affirmative action employer. All interested individuals, including Black, indigenous, and other people of color; women and femmes; people with disabilities; and people who are transgender, intersex, lesbian, gay, bisexual, or queer are particularly urged to apply. For more information about Transgender Law Center please visit our website: www.transgenderlawcenter.org.
